Shipping policy
Last updated: September 14, 2026
Thank you for shopping with UselessDecor. This Shipping Policy explains how we process, ship, track, and handle delivery issues for orders placed through uselessdecor.com.
📦 Order Processing
Orders require processing before shipment. Processing time may vary depending on the product, order volume, and whether the item is standard or custom-made.
Custom and personalized products may require additional production time before they are ready to ship.
Orders are not considered shipped until they have been handed over to the carrier and tracking information has been generated or updated.
Please note that processing time and carrier transit time are separate. Estimated delivery dates are estimates only and are not guaranteed unless expressly stated otherwise.
🚚 U.S. Shipping
We currently use USPS for standard deliveries within the United States.
Free standard shipping is available on eligible U.S. orders over $35. Shipping eligibility and any applicable shipping charges are calculated automatically during Shopify Checkout.
For orders that do not qualify for free shipping, the applicable shipping cost will be displayed at checkout before payment is completed.
Delivery times depend on the destination, USPS service conditions, weather, holidays, and other circumstances that may affect carrier operations.
Once your order ships, you will receive tracking information at the email address associated with your order when tracking is available.
📍 Shipping Address Accuracy
Please review your shipping address carefully before submitting your order.
We ship orders using the shipping address provided by the customer during checkout. Customers are responsible for ensuring that the address submitted with the order is complete and accurate, including the recipient name, street address, apartment or unit number, city, state, and ZIP code where applicable.
If you notice an address error before your order has shipped, please contact us immediately at support@uselessdecor.com. We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address can be changed once processing or fulfillment has begun.
Incorrect, Incomplete, or Undeliverable Addresses
If an order is shipped to the address provided by the customer at checkout and delivery fails because the address was incorrect, incomplete, unsupported, or otherwise undeliverable due to the information provided by the customer, UselessDecor is not responsible for the resulting delivery failure.
If the package is returned to us and you would like it sent again, you will be responsible for paying the additional shipping cost required to reship the order.
Original shipping charges, carrier charges, and any additional costs caused by an incorrect or incomplete customer-provided address are non-refundable.
An order is not eligible for a refund solely because delivery failed or the package was returned as a result of an incorrect, incomplete, or otherwise undeliverable shipping address provided by the customer.
If a returned package is eligible for reshipment, we will provide instructions regarding the additional shipping payment before sending it again.
🌍 International Orders
International shipping is not automatically available to every destination.
If you would like to place an international order, please contact us at support@uselessdecor.com before placing your order.
Please provide the destination country and the products you would like to purchase. We will review whether we are currently able to ship the products to your destination and whether the shipment can reasonably be processed through the applicable shipping and customs requirements.
Contacting us does not guarantee that international shipping or customs clearance will be available. Certain products, destinations, package types, or customs requirements may prevent us from accepting an international shipment.
International orders generally require more time for delivery than U.S. domestic orders because of international transportation, customs processing, inspections, local carrier handling, and other cross-border procedures.
Customs processing and delivery times are controlled by the applicable authorities and carriers and may be outside our control. Any delivery estimate provided for an international order should therefore be treated as an estimate rather than a guaranteed delivery date.
Any applicable international shipping charges and other requirements will be communicated before an international order is accepted.
📮 P.O. Boxes and Special Addresses
Because delivery eligibility may depend on USPS requirements, package size, product type, and destination, certain addresses may not be eligible for delivery.
If we determine before shipment that we cannot ship to the address provided, we may contact you at the email address associated with your order to request an alternative deliverable address.
🔎 Order Tracking
When tracking information is available, it will be sent to the email address associated with your order after shipment.
Please allow time for USPS to scan and update a newly shipped package. Tracking information may not update immediately after the shipping label is created.
Carrier tracking information represents the carrier's current delivery status and may occasionally be delayed or updated after the package has already moved through the shipping network.
📦 Split Shipments
Most orders are shipped together whenever practical. However, products within the same order may occasionally be shipped separately because of product availability, production schedules, packaging requirements, or fulfillment needs.
If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.
⚠️ Delayed, Lost, or Delivered Packages
Carrier delays may occasionally occur because of weather, service disruptions, transportation conditions, holidays, or other circumstances outside our reasonable control.
If your USPS tracking appears unusually delayed or has not updated for an extended period, please contact us at support@uselessdecor.com and include your order number.
If tracking shows that a package has been delivered but you cannot locate it, please first check the delivery area, household members, neighbors where appropriate, and any location where the carrier may reasonably have left the package.
We may also ask you to allow a reasonable amount of time for carrier tracking or delivery status to update before we begin an investigation.
We will review qualifying shipping issues and, where appropriate, assist with a carrier investigation or provide another resolution consistent with our Refund Policy.
🛠️ Damaged, Bent, Defective, or Incorrect Items
Please inspect your order as soon as possible after delivery.
If your item arrives damaged, bent, defective, incorrectly produced, or if you receive the wrong item, please contact us at support@uselessdecor.com.
Please include your order number, a description of the issue, clear photographs of the product, and photographs of the shipping packaging where applicable.
Verified shipping damage and eligible product issues will be handled according to our Refund Policy.
The non-returnable status of a custom or personalized product does not prevent us from assisting with verified shipping damage, production defects, or fulfillment errors.
🔄 Returns and Refunds
Shipping-related returns, replacements, refunds, and other remedies are subject to our Refund Policy.
Please do not send a package back to us without first receiving return or shipping instructions.
📩 Customer Support
If you have questions about shipping, tracking, delivery, an international order, or an address issue, please contact us by email:
Please include your order number whenever possible so we can locate your order more efficiently.
Third-Party Fulfillment UselessDecor uses independent third-party suppliers and fulfillment providers. After an order is placed, the applicable product is ordered through the relevant supplier and shipped from the corresponding fulfillment location. Certain U.S. orders are fulfilled from: 538 W Monterey Ave, Pomona, CA 91768, United States. This is a third-party fulfillment address and is not the registered office of WallWhisper Ecommerce Limited. UselessDecor remains responsible for customer service, order support, refunds, and other obligations relating to purchases made through this website.