Refund policy
At UselessDecor, we want you to be satisfied with your purchase. If there is an issue with your order, please review our return and refund policy below.
Important: This policy applies only to items purchased directly from UselessDecor. We cannot process returns, refunds, or exchanges for products purchased through third-party websites, marketplaces, retailers, or other platforms.
📦 Return & Refund Window
- We accept eligible return requests within 14 days of delivery, based on the delivery date shown by the carrier's tracking information.
- Return requests submitted more than 14 days after delivery may not be accepted unless the item arrived defective, damaged, incorrect, or another applicable consumer protection law requires otherwise.
- Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.
✅ Return Eligibility
For non-customized products, an item must meet the following conditions to qualify for a return:
- The item must be unused and in the same condition in which it was received.
- The item must be returned in its original packaging whenever reasonably possible.
- The item must be in resellable condition and free from damage caused after delivery, including bends, dents, scratches, stains, modifications, or installation damage.
- Proof of purchase or a valid order number may be required.
🎨 Custom & Personalized Products
Custom-made and personalized products are not eligible for returns or exchanges for non-quality-related reasons.
Because these products are created specifically according to the customer's selected design, personalization, text, image, size, or other customization instructions, we cannot accept returns or exchanges due to:
- Change of mind
- No longer wanting or needing the item
- Ordering the wrong size or option
- Incorrect personalization information submitted by the customer
- Spelling, names, dates, images, or other customization details provided incorrectly by the customer
This restriction does not apply when the item arrives damaged, bent, defective, incorrectly produced, or when we send an item that does not match the approved or submitted customization.
For example, if a custom metal sign arrives bent or dented due to shipping, please contact us with clear photographs of the item and its packaging. We will review the issue and provide an appropriate solution.
🛠️ Damaged, Defective, Incorrect, or Missing Items
Please inspect your order as soon as it is delivered. If your order arrives with an issue that is related to production, fulfillment, or shipping, please contact us as soon as possible.
Covered issues may include:
- Item damaged or bent during shipping
- Dents or significant physical damage present upon delivery
- Defective product
- Incorrect item received
- Missing item(s) from the order
- Incorrect personalization or production that does not match the information submitted or approved by the customer
Please provide your order number along with clear photos of the product and, when applicable, the shipping package so we can verify the issue.
Once verified, we may provide a replacement, refund, or another appropriate resolution. Customers will not be responsible for return shipping costs when the return is required because of a verified error on our part or qualifying shipping damage.
🚚 Return Shipping
For eligible returns that are not related to a defect, shipping damage, incorrect item, or an error on our part, the customer is responsible for return shipping costs unless otherwise stated.
Original shipping charges are generally non-refundable for non-quality-related returns.
If your return is approved, we will provide return instructions and the appropriate return shipping address. Please do not send products back without first contacting us.
💰 Refunds
Once we receive and inspect your eligible return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time for the refund to appear in your account.
Returned items that do not meet the eligibility requirements may be rejected or may not qualify for a full refund.
If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at support@uselessdecor.com.
🔄 Exchanges
We do not offer direct exchanges for eligible non-custom products. If you would like a different item, please contact us regarding the original item. Once an eligible return has been approved, you may place a separate order for the new item.
Custom and personalized products cannot be exchanged for non-quality-related reasons.
If you received a damaged, defective, incorrect, or incorrectly produced item, please contact us so we can arrange an appropriate replacement or other resolution after verification.
📩 How to Request a Return, Refund, or Replacement
To request a return, refund, or replacement, please email us at:
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the item if it is damaged, bent, defective, incorrect, or incorrectly produced
- Photos of the shipping packaging if the issue may have occurred during transit
After reviewing your request, we will provide return instructions, the appropriate return address, or replacement/refund instructions where applicable.
❗ Important Notes
- Do not return an item without first contacting us and receiving return instructions.
- Returned products may be inspected before a refund is issued.
- Customers are responsible for providing accurate customization information before submitting an order.
- Normal variations that do not constitute a defect may not qualify as product damage.
- Please keep your return tracking information until your return and refund have been fully processed.
- Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
If you have any questions about this policy or your order, please contact us at support@uselessdecor.com.